About Us

Customerise was founded by Charlotte Dunsterville, an experienced director specialising in customer experience. Charlotte has worked in a wide range of customer facing roles, starting her career “on the phones” and in retail, before moving into marketing, product and customer relationship management. She was Director of Customer Experience at Orange Group and more recently Chief Consumer Officer at Sure Telecom based in Guernsey.

In 2022 she recognised a gap in the market for a consultancy that starts with aligning customer and commercial priorities. Charlotte launched Customerise to help businesses excel at customer experience whatever their starting point. She asks the right questions to understand your customers’ actual experience, finds out what’s really happening on the frontline, identifies what to build on and works with you to come up with practical actions.

Charlotte has strategic focus and operational understanding, coupled with extensive senior leadership experience in large and small organisations. She is as at home working with the Board as she is with a frontline team to achieve both customer orientated and commercial goals.

Why work with us?

We strongly believe that customer and employee experience is the key to commercial success and are passionate about making the experience the best it can be.

We have walked the walk as customers, frontline staff, executive directors and consultants and are great at seeing situations from every point of view. We understand you need action quickly and we are hands on, good with people and always looking to help you get going and get results rather than leave a long slide pack to gather dust!

We’d love to chat and see how we can help your business, so get in touch today for a free consultation!